Intercom migrations from Zendesk, Freshdesk, HubSpot Service Hub & other ticketing tools. Conversations preserved, customers in one place.
Intercom migrations are one of the more careful pieces of work we do. Moving a support tool means moving live customer conversations — which is unforgiving of mistakes. We do it slowly enough to do it right.
Most of our Intercom migrations are for property service operations & home-related businesses moving off Zendesk, Freshdesk, HubSpot Service Hub or a generic shared inbox. The migration is also the moment to redesign the inbox structure, not just lift it over.
If you’re weighing up a DIY Intercom migration, the honest constraint is downtime. Support tools are operationally live — you can’t really afford a botched cutover. We’ve done this enough to design the cutover with no service interruption.
We move teams onto Intercom from a wide range of CRMs, service tools & spreadsheets. If yours isn’t listed below, ask — we’ve almost certainly handled it.
We work best in these kinds of situations. If you recognise yourself here, we’ll likely be a fit.
Zendesk is the classic departure. We migrate your conversations, help centre articles, macros, & tags — translated cleanly into Intercom’s structure.
If support has been running out of Outlook or Gmail, the migration is also a redesign. We model the inbox structure first, then move the conversations.
You want HubSpot for marketing & sales but Intercom for service. We migrate tickets & conversations into Intercom while keeping data synced back to HubSpot.
We connect your source & destination & assess the data architecture in each.
Every object, every field, every association & every timestamp accounted for.
We migrate 10% of your data first as a dry run. We then validate & refine.
Once approved, we schedule the full migration for the least disruptive time.
A few deliberate choices shape how we work & how every engagement runs.
Every Intercom migration engagement is run end-to-end by a senior consultant. No discovery calls from a salesperson, then a hand-off to someone you haven’t met. The depth of expertise shows up in the build, the trade-offs & the tone of the conversation.
Partner status gives us a direct line to Intercom’s product & support teams, which we use to unblock technical questions & escalate issues quickly. It’s a genuine advantage on complex builds — & one we put to work for clients. Ask for references on our intro call.
A good chunk of our work is for property businesses — developers, agencies, BTR operators — & the firms supplying them (construction, fit-out, home services, proptech). We know the lingo, the data model & the regulatory nuances, so we won’t make you explain trivial details.
Migrating to Intercom isn’t about moving everything, which means most projects involve deciding what to leave behind as often as what to bring across. We push back on hauling over stale data & dead records that’ll clutter your new setup, & focus on migrating only what earns its place.
There are no results matching your search
There are no results matching your search
Not seeing your question? Ask it directly — we’ll usually answer the same day.
An Intercom migration is the work of moving your support tool onto Intercom from Zendesk, Freshdesk, HubSpot Service Hub or a shared inbox — including the live conversation history, the help centre content, the macros, the team structure & the integrations with your CRM & telephony.
Most of our Intercom migrations fall between £1,500 & £5,000 as a fixed fee, depending on data volume, source complexity & how many objects need migrating. We quote on scope, after a short audit of the source system.
Not long — one to two weeks typically. Smaller migrations (one object, modest volume) can be done very quickly; larger ones with knowledge bases & other complexities can run longer.
Yes. Help centre articles, categories & structure all migrate — & we usually take the migration as a chance to review the articles for Fin AI suitability while we’re at it.
We always aim to set the main migration going at a time when there should be a minimised level of activity in the source & destination systems, refreshing the data right before we do so. This helps reduce the risk of missing important data that your team are inputting in real time.
Yes — Zendesk migrations are the most common Intercom move we run. We have a repeatable approach for the data mapping, the macro translation & the help centre transfer.
Bring us your data, your goals or a specific system you’re trying to move off. We’ll build a migration plan that brings across what matters.
