Intercom integrations that keep your service conversations & your CRM in sync — & your team on one screen.
Intercom integration projects are about connecting conversations, contact details & key customer updates with tools like HubSpot, Attio, Salesforce, Aircall or the rest of the support stack, so information doesn’t get stuck in one place.
Most of our Intercom integration work is for property & home-related businesses, including build-to-rent customer care, developer aftersales & supplier service desks. The goal is usually the same: make sure the right conversation history is visible on the right contact, company or record, without creating extra admin for the team.
If you are deciding between Intercom’s native apps, a no-code workflow or a custom integration, we usually recommend starting with the simplest option that will work reliably. The native HubSpot & Salesforce integrations are improving, so custom work should only happen where there is a clear gap to fill.
We won’t always touch every one of these — scope is shaped around your brief. Think of them as the kinds of work an Intercom integration engagement tends to involve.
We work best with teams that need Intercom connected to the tools around it. If one of these sounds familiar, we’ll likely be a good fit.
Intercom conversations should be visible on HubSpot, Attio or Salesforce records. We help sync the right activity, contact details & reporting to your CRM.
If your team handles calls as well as Intercom chats, the work needs to stay connected. We help link Intercom with Aircall or similar phone tools.
Property management software, lettings systems, internal apps — when the native Intercom integration doesn’t exist, we build it.
We explore every system & its documentation in detail to understand what’s feasible.
We detail how the data will flow & where the integration will be hosted.
Thorough testing in staging followed by monitoring & documentation.
We set up alerts that route to us & fix breaks before your team even notices.
A few deliberate choices shape how we work & how every engagement runs.
Scoping is done by a senior consultant who stays with you end-to-end. The build is done by a specialist developer they work with closely. No salesperson handing you off to a stranger — just experienced people on the parts they’re best at, talking to each other throughout.
Partner status gives us a direct line to Intercom’s product & support teams, which we use to unblock technical questions & escalate issues quickly. It’s a genuine advantage on complex builds — & one we put to work for clients. Ask for references on our intro call.
A good chunk of our work is for property businesses — developers, agencies, BTR operators — & the firms supplying them (construction, fit-out, home services, proptech). We know the lingo, the data model & the regulatory nuances, so we won’t make you explain trivial details.
Intercom can do a lot, which means most engagements involve saying no to things as often as yes. We push back on configurations that’ll create maintenance debt & steer toward the smaller build that solves the actual problem. You get an opinion, not just an order-taker.
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An Intercom integration connects Intercom to your CRM, your phone system, or your other operational tools so support conversations & customer records stay in sync. We design & build them using Intercom’s native apps where they exist & custom code where they don’t.
Our HubSpot integrations typically fall between £2,500 & £20,000 depending on complexity. A simple Zapier-based connection sits at the lower end; a custom API integration with two-way sync, retries & monitoring sits at the higher end. We’ll always thoroughly scope out the project & provide you with a fixed fee quotation.
One to six weeks per integration, depending on how custom it is. Most off-the-shelf integrations we deliver in a week; bespoke API integrations take three to six.
Start with the system your team already checks most. For many teams that is the CRM, so contact records, company records & conversation history stay together. After that, we look at phone tools, reporting, help content or any internal systems that support the service team.
Often, yes. We usually start with the native Intercom app where one exists, then only add custom work if there is a clear gap. That keeps the setup simpler, cheaper & easier to maintain.
Yes, as long as the sync rules are clear. We help decide which system owns each field, how contacts should be matched & what should happen when data changes in either place. That avoids duplicate records, messy timelines & support data ending up in the wrong place.
Bring us the systems you need talking to each other & the problem you’re trying to solve. We’ll scope it & quote it.
