Hands-off Intercom support for service teams. We handle the config, you handle the conversations.
We offer Intercom support to clients once their service operation is up & running. Inbox adjustments, new help-centre articles, Fin tuning, Messenger tests, integration changes — we take care of them on a small monthly retainer, so your support leads can focus on customers instead of configuration.
Our Intercom retainers are a good fit for property service operations — build-to-rent customer care, developer aftersales, supplier service desks — where the queue is always busy & keeping Intercom set up properly shouldn’t fall to whoever happens to have a spare hour.
If your team’s current approach is to fix Intercom on a Friday afternoon, the retainer earns its keep in saved time & attention alone. Your team shouldn’t have to become Intercom experts on top of their day jobs.
We work best in these kinds of situations. If you recognise yourself here, we’ll likely be a fit.
Hiring a full-time admin is overkill, but when changes come up you need someone who knows Intercom. The retainer gives you that capacity, on tap.
The person who built it has moved on. The account still works but it’s drifting. We’ll keep it running & improve it steadily, month by month.
Dashboards, automations, coaching: the work never stops. A retainer covers it all so there’s no surprise invoice & no scoping call for every change.
Send us the problem in a brief and we’ll ask probing questions to find the root cause.
We present our solution, clearly outlining how it solves the issue & why it works.
We build the solution in your platform, keeping you informed throughout.
We test it, send it live & show you how it works via screen-recorded video.
A few deliberate choices shape how we work & how every engagement runs.
Every Intercom support engagement is run end-to-end by a senior consultant. No discovery calls from a salesperson, then a hand-off to someone you haven’t met. The depth of expertise shows up in the build, the trade-offs & the tone of the conversation.
Partner status gives us a direct line to Intercom’s product & support teams, which we use to unblock technical questions & escalate issues quickly. It’s a genuine advantage on complex builds — & one we put to work for clients. Ask for references on our intro call.
A good chunk of our work is for property businesses — developers, agencies, BTR operators — & the firms supplying them (construction, fit-out, home services, proptech). We know the lingo, the data model & the regulatory nuances, so we won’t make you explain trivial details.
Intercom can do a lot, which means most engagements involve saying no to things as often as yes. We push back on configurations that’ll create maintenance debt & steer toward the smaller build that solves the actual problem. You get an opinion, not just an order-taker.
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A monthly retainer that gives you a senior Intercom consultant on call for inbox changes, help centre updates, Fin AI tuning, messenger experiments, integration fixes, & team training.
Our retainers start at just 10 hours per month for light-touch support & as high as is needed for teams with active rolling roadmaps. We size the retainer to the work; if your needs change, the retainer changes. We also offer a sizeable discount on our hourly rate for 12-month commitments.
A six-month minimum so we can get to know the portal properly, but we prefer 12-month commitments & offer sizeable incentives for this. After the initial period, it can roll onto month-to-month with 30 days notice.
One senior consultant on your account. You request work over email & we scope it, provide recommendations & deliver.
Yes — Fin tuning sits at the heart of what we do on most Intercom retainers. We review where it’s failing each month & tighten the content & prompts to lift deflection rates.
Yes — whilst the build of an integration would be a separate project, keeping the Intercom-HubSpot, Intercom-Attio or Intercom-Salesforce integration healthy can be part of the retainer.
Keeping Intercom working properly is the baseline. We’ll handle the fixes, the improvements & the day-to-day questions, so your team keeps moving.
