HubSpot support on tap, from senior specialists. The kind of HubSpot team you bring in when you want expert help without adding permanent headcount.
HubSpot support is half of what we do. Most of our clients stay on a small retainer for the ongoing build-out, fixes & improvements that come up once a portal is live.
Our retainers are designed for property & home-related businesses without a full-time HubSpot admin. The senior consultant who built your portal stays involved — not a rotating queue of juniors.
If you’re comparing HubSpot support retainers, the meaningful question is who actually picks up the ticket. With us, it’s the same senior consultant week after week — they know your portal, your team & your edge cases.
We work best in these kinds of situations. If you recognise yourself here, we’ll likely be a fit.
You don’t want to hire a full-time admin, but you need someone who knows HubSpot when changes come up. The retainer gives you that capacity, on tap.
Whoever built it has left. The portal still works but it’s drifting. We’ll keep it running, document what’s there & gradually improve it month by month.
Rolling work: dashboards, automations, coaching. A retainer gives you that capacity without surprise invoices or scoping calls for every change.
Send us the problem in a brief and we’ll ask probing questions to find the root cause.
We present our solution, clearly outlining how it solves the issue & why it works.
We build the solution in your platform, keeping you informed throughout.
We test it, send it live & show you how it works via screen-recorded video.
A few deliberate choices shape how we work & how every engagement runs.
Every HubSpot support engagement is run end-to-end by a senior consultant. No discovery calls from a salesperson, then a hand-off to someone you haven’t met. The depth of expertise shows up in the build, the trade-offs & the tone of the conversation.
Platinum Partner status gives us a direct line to HubSpot’s product & support teams, which we use to unblock technical questions & escalate issues quickly. It’s a genuine advantage on complex builds — & one we put to work for clients. Ask for references on our intro call.
A good chunk of our work is for property businesses — developers, agencies, BTR operators — & the firms supplying them (construction, fit-out, home services, proptech). We know the lingo, the data model & the regulatory nuances, so we won’t make you explain trivial details.
HubSpot can do a lot, which means most engagements involve saying no to things as often as yes. We push back on configurations that’ll create maintenance debt & steer toward the smaller build that solves the actual problem. You get an opinion, not just an order-taker.
Not seeing your question? Ask it directly — we’ll usually answer the same day.
Our HubSpot support is a monthly retainer that gives you a senior HubSpot consultant on call for whatever your portal needs — fixes, changes, new automations, dashboards, training, advice. Think of it as fractional internal RevOps.
Our retainers start at just 10 hours per month for light-touch support & as high as is needed for teams with active rolling roadmaps. We size the retainer to the work; if your needs change, the retainer changes. We also offer a sizeable discount on our hourly rate for 12-month commitments.
A six-month minimum so we can get to know the portal properly, but we prefer 12-month commitments & offer sizeable incentives for this. After the initial period, it can roll onto month-to-month with 30 days notice.
Super simple. You, or anyone from across your team, request work or ask a question over email. We jump on it, scope it, make a recommendation & then implement a solution to solve whatever problem you’re facing.
Everything inside HubSpot is in scope, including properties, workflows, lists, sequences, dashboards, simple integrations & training. Larger pieces of work, such as complex integrations or projects likely to use more hours than the retainer allows without affecting the support we can provide for the rest of the month, are scoped separately as fixed-fee projects.
Yes, as often as possible. One senior consultant owns your account. They’re backed up by the team if they’re off, but they’re the person you build a relationship with.
You need HubSpot to keep working properly. We’ll handle the fixes, improvements & day-to-day questions that keep your team moving.
